Term and conditions
TERMS OF PURCHASE
VenTickets is a brand of Ingenium Live Inc, and only distributes tickets for the events offered on its official website www.ventickets.com. Therefore, the company is not responsible for the content of the shows and/or events, nor for their schedules.
VenTickets provides you with the best available seat at the time of purchase, according to the price requested.
Your purchase is subject to the authorization of the credit card used to make the payment and verification of your bank information.
VenTickets is not responsible for the loss, misplacement, theft, total or partial destruction, mutilation, damage or any damage suffered by the tickets, therefore, the user assumes full responsibility for them and under no circumstances or reason VenTickets will replace the tickets.
Once the final purchase of the tickets has been made, no changes, refunds or cancellations can be made and in case of cancellation of the event, the service and shipping charges for the tickets will not be refundable.
Each ticket purchased through the official website is subject to a service charge in addition to the original ticket price, as well as a home delivery or Will Call fee.
Unless expressly stated otherwise, once tickets have been purchased, they may be picked up at the venue’s box office up to one hour prior to the event or at any delivery center (such as, for example participating stores), designated in advance for such purposes.
Once the payment for the tickets has been made, the user must present himself/herself in person and provide the following documents and information in order to receive his/her ticket(s):
– Purchase confirmation number.
– Official identification (federal or state).
– Present the credit or debit card (physically) with which the purchase of the ticket(s) was made.
In order to protect your safety, guarantee your purchase and attendance to the event of your choice, under no circumstances will tickets be given to any person who does not comply with the aforementioned requirements.
Remember that it is essential that the user who made the purchase personally presents himself/herself to pick up the tickets for the event on the established dates and times.
If you have any questions please contact our customer service department at (310) 426-7775, Monday through Friday from 9:00 am to 6:00 pm.
By making use of this electronic ticket purchase system through the website www.ventickets.com I as user: (i) declare that I am a person (individual or legal entity), with full legal capacity to be bound under the terms and conditions set forth in this website; (ii) acknowledge that I have carefully and diligently read each and every one of the terms and conditions of service, including but not limited to (a) purchase conditions, (b) privacy conditions and (c) conditions of use of the Will Call system and the ticket sales service through the VenTickets system contained in this website www.ventickets. com and (iii) the terms and conditions of use of the Will Call system and the ticket sales service through the VenTickets system contained in this website www.ventickets. com. ventickets.com and (iii) I accept each and every one of the terms and conditions of service of Will Call and of the ticket sales service through the VenTickets system, contained in the website www.ventickets.com as well as in the tickets issued by the VenTickets system.
TERMS OF USE
Welcome to VenTickets!
VenTickets is an independent company legally incorporated under the laws of the United States of America and its purpose, among others, is the purchase, sale, promotion and distribution of tickets for all types of concerts, cultural, sporting, artistic and special events, among others.
VenTickets is an independent distributor that buys and sells tickets in both the primary and secondary markets. As a result, the prices of our tickets are normally above the average cost, since the pricing of our tickets directly reflects the economic effects of the law of supply and demand.
VenTickets, as part of its event promotion policy, may, in the cases, conditions and events in which it is applicable, offer its tickets below the average cost.
The conditions of use to which each and every one of the users of our web page www.ventickets.com are subject to and obliged to abide by are the following:
- By using or visiting our website ventickets.com (hereinafter “the Site”), you, as a user of our services, expressly agree and agree to comply with each and every one of the terms and conditions of use of the Site.
- As a user, you agree to comply with each and every one of the laws and regulations in force and applicable to the use of the Site.
- In your capacity as a user of the Site, you agree to comply with all applicable laws and regulations applicable to the use of the Site.
- VenTickets reserves the exclusive right to reform, delete, revoke, add, amend or by any means modify the terms and conditions of use of the Site, without this implying any liability whatsoever for VenTickets.
- The terms and conditions of the Site are binding for all users of the Site.
- VenTickets expressly reserves the right to file any claim, complaint and/or legal action that may be appropriate, directly or indirectly, against users or third parties for violation of the terms and conditions of use of the Site.
- VenTickets expressly reserves the right to exclude any of its users from the use of its web page www.ventickets.com , for violation of the use, legal or administrative provisions of the Site and, if applicable, VenTickets may unilaterally and without the need of any judicial declaration, terminate any contract and/or agreement it may have with the user, as well as, if applicable, cancel the tickets previously issued and/or take the legal actions it deems convenient to protect the interests of VenTickets, any of its partners, affiliates, subsidiaries, employers, employees or third parties.
- The user of the Site may not under any circumstances duplicate, download, publish, modify or distribute in any way the content of the Site.
- The user of the Site is authorized solely and exclusively to review events, dates, prices, locations and advertising information for the purchase of tickets or merchandise advertised on the website www.ventickets.com .
- Any illegal or unauthorized use of this Site constitutes a violation of the conditions of use allowed to users, and VenTickets reserves the right to exercise the legal actions that may be appropriate against the user, to repair the damage and/or harm that the latter may have caused.
- The use of the Site is personal, so the user assumes full responsibility for its use.
- The content and software of the Site is property of VenTickets and is protected by national and international copyright laws and other applicable laws.
- It is the user’s obligation to carefully review: (i) the purchase conditions, (ii) privacy conditions and (iii) conditions of use of the Site, respectively, which govern each and every one of the transactions carried out on the Site.
- The user unequivocally declares that all information provided by the latter is true.
- The user is solely responsible for the use and visit of the Site, and therefore, in this act, expressly and irrevocably releases VenTickets from any type of liability of a civil, criminal, labor, mercantile, administrative, fiscal or any other type for the direct or indirect use of the Site.
- VenTickets states and the user accepts and agrees that VenTickets shall not be held responsible for errors (of any kind) published in the Site.
- VenTickets declares and the user accepts and agrees that VenTickets shall not be held responsible for system interruptions.
- VenTickets declares and the user accepts and agrees that VenTickets shall not be held responsible for any downloading from the Site that, in its case, contains any virus, worm, “trojans” or any other type of harmful or destructive contamination.
- VenTickets states and the user accepts and agrees that all tickets and services offered in the Site are delivered by VenTickets “as is” and “as available”.
- VenTickets declares and the user accepts and agrees that VenTickets is free from any responsibility of warranties, either express or implicit, including, but not limited to, warranties of merchantability or aptitude for a particular purpose.
- VenTickets states and the user accepts and agrees that VenTickets shall not be liable for any damage and/or harm that arises or may arise as a direct or indirect consequence of the use of this Site, including, but not limited to, direct damages, indirect damages, incidental damages, punitive damages and consequential damages.
- VenTickets declares and the user accepts and agrees that VenTickets does not guarantee any specific result from the use of this Site or from the use of the services provided by VenTickets.
- VenTickets declares and the user accepts and agrees that VenTickets is released from any responsibility for any fact, omission and/or conduct on the part of any user, third parties, advertisers and/or sponsors of the Site.
- VenTickets is not responsible for the products, services, actions or lack of action of any venue, artist, promoter or any third party in connection with the Site or referred to in the Site.
- Under no circumstances shall VenTickets be liable for any indirect, consequential, exemplary, incidental, special or punitive damages, or for loss of profits, revenues or business opportunities, even if VenTickets has been advised of the possibility of such damages.
- Any dispute or controversy involving an event and/or the purchase, sale, promotion and/or distribution of tickets or any dispute related to this Site shall be governed by and construed in accordance with the laws of the State of California, without regard to any principles of interpretation or applicable law. User agrees that any legal action or action in equity arising out of or relating to the foregoing terms shall be brought only in the state or federal courts located in Los Angeles County, State of California and User expressly consents and submits to the personal jurisdiction of such courts for the purpose of litigating any such action.
- In this act, the user expressly and irrevocably declares that it is his/her will to release VenTickets, its affiliates, directors, officers, managers, agents, employees, contractors and main affiliates of VenTickets, present or future, from any liability of a civil, criminal, labor, administrative, mercantile, tax or any other nature, derived from any loss, claim, demand, obligation or claim, including reasonable attorney’s fees, which may be directly or indirectly presented by the user or any third party, arising from the use of this Site, including, but not limited to, reasonable attorney’s fees, which may be directly or indirectly presented by the user or any third party, claim, demand, obligation or claim, including reasonable attorney’s fees, directly or indirectly presented by the user or any third party, arising from the use of this Site, including, but not limited to, the use of the Site to provide a link to another Internet site or to upload or download content or any other information to the Site.
- VenTickets has no control or legal obligation over the conditions of the places, venues or establishments where the events take place. The owner of the venue, place or establishment, or in its case, the promoter of the event, must at all times comply with the respective laws and safety regulations. Therefore, VenTickets, its affiliates, directors, officers, managers, agents, employees, contractors and principal subsidiaries shall not be liable for any injury, damage or harm caused by failure to comply with legal requirements and applicable laws for such purposes.
VenTickets is a registered trademark. All rights reserved.
VENTICKETS PRIVACY
PLEASE READ THIS PRIVACY POLICY (“PRIVACY POLICY”) CAREFULLY BEFORE USING VENTICKETS SITE, APPLICATION OR ANY OTHER VENTICKETS PRODUCT OR SERVICE.
This site is operated by VenTickets brand of Ingenium Live Inc (trading as VenTickets) located at 14625 Carmenita Rd. Suite 220 Norwalk, CA 90650. VenTickets is a an e-commerce platform operating in the United States that provides consumers with various services including, but not limited to, event tickets, movie tickets and merchandise sales.
VenTickets is committed to protecting and respecting your privacy.
This Privacy Policy (together with our Terms and Conditions and any other documents referred to within them) sets out the basis on which any information (which may include personal information) that we collect from you, or that you provide to us, through this site will be processed by us. Please read the following carefully to understand our practices regarding your information and how we treat it.
BY VISITING THIS SITE (THE “SITE”), YOU ARE ACCEPTING AND CONSENTING TO THE PRACTICES DESCRIBED IN THIS POLICY (INCLUDING ITS UPDATES AND MODIFICATIONS FROM TIME TO TIME). IF YOU DO NOT WANT YOUR INFORMATION TO BE SUBJECT TO THE GUIDELINES BELOW, PLEASE DO NOT PROVIDE US WITH YOUR INFORMATION OR INTERACT WITH OUR SERVICES.
INFORMATION WE MAY COLLECT FROM YOU
When you use our Site or contact us by email, social media, SMS, phone or any other method, we may collect and process the following information about you, such as, email, session cookies, address and, demographics.
Information you provide to us, including:
■ Forms you fill out on our Site;
■ Content of correspondence with us by telephone, email or otherwise;
■ Registration on the Site;
■ Subscriptions or orders carried out on our Site;
■ Participation in discussion forums or other social networking features within the Site;
■ Signing up for a contest, promotion or survey;
■ Reporting a problem or requesting support for the Site.
Categories of Information We May Collect:
■ Identifiers: may include, name, home address, email, social media usernames, phone numbers.
■ Demographic information: May include age, date of birth and gender.
■ Location information: May include GPS functionality derived from tracking through the cellular device.
■ Financial information: May include information collected from payment processing related to ticket purchases or payment plans as applicable.
■ Network and Internet Activity Information: may include web browsing behavior, search history, cookies, pixel tags and web beacons.
■ Each visit to the Site automatically tracks the following:
■ IP address, login data, browser version and type, time zone setting, browser plug-in versions and types, operating system and platform;
■ information about your visit, including full URL navigation to, from and through our Site (including date and time);
■ Pages you viewed or searched for; page response times, download errors, length of visit to certain pages, page interaction information (such as scrolling, clicks, mouse-overs), and methods used to navigate away from the page.
User Preferences and Other Features: May include event preference tracking, information disclosed by participating in discussion forums or other social networking features on the Site, information provided by participating in a contest, promotion, or survey, and information provided for the purpose of reporting a problem or requesting support on the Site. The information you provide to us may include your name, address, email and phone number, date of birth, payment information, personal description, photographs or images.
INFORMATION WE COLLECT FROM OTHER SOURCES
We work closely with third parties (including, for example, business partners, technical, payment and delivery service subcontractors, advertising networks, analytics providers, social networks such as Facebook and Twitter, search engine providers, credit reference agencies, third parties that provide registration functionality and social network integration) and we may receive information about you from them.
If you wish to use features on this Site that connect to your online profiles or social media accounts (“Connected Accounts”), we may collect any information you allow through your settings in those Connected Accounts. For example, if you log into our site through your Facebook account and choose to allow Facebook to share your profile with us, we may collect such information. Any information we receive from Connected Accounts with your consent may include your email address, first and last name, location (cities and country of residence), gender, date of birth, likes, posts, or other social activity. Please review your Connected Accounts privacy settings to control what information is provided to us through this option.
If you use other features within the Site to send information about a product or service to another person, we will also collect that person’s personal information to the extent disclosed by you and you will be able to contact them using the information you provided to us.
HOW YOUR INFORMATION MAY BE USED
We may use your information in the following ways:
Information you provide to us or through Connected Accounts. We will use this information to:
■ Facilitate your purchase of tickets on our Site;
■ Help us answer your questions about the events you are interested in;
■ To provide you with information relevant to the event for which you purchased tickets;
■ To carry out our obligations arising from any contract entered into between you and us and to provide you with the information, products and services you request from us;
■ To provide you with information about other products or services we offer that are similar to those you already purchased or inquired about; ■ To provide you with information about other products or services we offer that are similar to those you already purchased or inquired about;
■ Providing you, or allowing selected third parties to provide you with information about products and services that we think may be of interest to you; ■ Providing you, or allowing selected third parties to provide you, with information about products and services that we think may be of interest to you;
■ Notify you about changes to our service;
■ Manage your access to services;
■ Allow you to interact with our Site, for example, to upload comments;
■ Allow you to share information from our Site on third party social media platforms;
■ To comply with legal and regulatory requirements.
Information we collect from you. We will use this information to:
■ Administer our Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical purposes and surveys;
■ Improve our Site to ensure that content is presented in the most effective manner for you and for your computer;
■ To allow you to participate in interactive features of our service, when you choose to do so;
■ Be part of our efforts to keep our Site safe and secure;
■ To measure or understand the effectiveness of advertising we provide to you and others, and to provide relevant advertising to you;
■ To make suggestions and recommendations to you and other users of our Site about products and services that may be of interest to you or to them, if we have received your consent to do so;
■ To provide or allow third parties to provide targeted advertising through pages you have visited about products and services that may be of interest to you; ■ To provide or allow third parties to provide targeted advertising through pages you have visited about products and services that may be of interest to you;
■ To track the progress and number of entries in contests and promotions.
Information we receive from other sources:
We may combine information we receive from other sources with information you give us with information we collect from you. We may use this combined information for the purposes outlined above;
DISCLOSURE OF YOUR INFORMATION
We may share your personal information with third parties involved in the events for which you purchased your tickets, including the venue, artists, promoters, sponsors and service providers. We may also share your information with VenTickets’ partners and other select third parties, including:
Business partners, suppliers and subcontractors for the performance of any contracts we enter into with them or with you in order to provide you with a better product or service;
■ Business partners, suppliers and subcontractors to provide you with information about promotions and offers;
■ Relevant artists and/or their representatives, including for marketing purposes;
■ Aggregated and anonymized data or other information for advertisers, advertising networks and social networks that require the information to select and deliver relevant advertisements to you and others. We may also aggregate information to help advertisers reach the type of audience they want to target. We may use the personal information we have collected from you to help us comply with advertisers’ wishes in displaying their advertisements to their target audience. We work with a number of carefully selected companies that provide us with a wide variety of online solutions, from traffic analysis and advertising to enhancements to the user experience, such as allowing you the same login details on multiple sites. It is sometimes necessary for us to grant these companies access to limited personal information about our users;
■ We work with a number of carefully selected companies that provide us with a wide variety of online solutions, from traffic analysis and advertising to user experience enhancements, such as allowing you the same login details on multiple sites. It is sometimes necessary for us to grant these companies access to limited personal information about our users;
■ Analytics and search engine providers that assist us in improving and optimizing our Site.
We may disclose your personal information to third parties:
■ In the event that we were to sell or buy any business or assets, we may disclose your personal information to the prospective buyer or seller of such business or assets;
■ If this Site or substantially all of its assets were acquired by a third party, in which case all personal information collected from its users would be one of the transferred assets;
■ If we become under a legal obligation to disclose or share your personal information, or in order to enforce or apply our terms and conditions and other agreements; or to protect the rights, property, or safety of our users, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction;
■ To any third party with prior authorization from you.
STORAGE AND TRANSFER OF INFORMATION
All information you provide to us may be processed or stored, transferred or accessed around the world, as indicated in this policy. By submitting your information and using our Site, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this privacy policy. We have put in place appropriate technical and organizational procedures to safeguard all information we collect from this Site.
The security of your personal information is important to us. All information you provide to us is stored on our secure servers or under secure services controlled by third parties at our request. All payment transactions will be encrypted using SSL technology. In those instances where we have provided you with a password (or a password of your choice) that allows you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share this password with anyone.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your information that you submit to our Site; any transmission of such information is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
COOKIES
Our site uses cookies to distinguish you from other users of our Site. This helps us to provide you with a better experience when you browse our Site and also helps us to improve our Site.
CHILDREN
This site is not directed to children under 13 years of age and VenTickets does not knowingly collect information from children under 13 without parental permission and in compliance with applicable laws. If you are a California resident under the age of 18, and a registered user of this site, where this policy is posted, California Business and Professions Code 22581 allows you to request and obtain removal of content or information that you may have made public. To make such a request, please send an e-mail with a detailed description of the specific content or information to support@ingeniumlive.com. Please note that such a request does not guarantee complete or comprehensive removal of the content or information posted and that there may be circumstances under which the law does not require or permit removal of information, even if removal is requested.
YOUR RIGHTS
Where local laws apply, you may request a copy of your personal information collected by VenTickets and you may inquire about all recipients of your information, the purpose of the processing, request correction of erroneous information, and request blocking and deletion of such information by contacting us as indicated in the “Contact Us” section below. We may ask you to verify your identity with official identification when requesting this information.
You are responsible for keeping your information up to date. You may update your information by contacting us as indicated in the “Contact Us” section below. You also have the right, where permitted by law, to ask us not to process your personal information.
If your personal information changes, or if you no longer require our services, you may correct, update, amend, delete or remove it by contacting us as indicated in the “Contact Us” section below. We will respond to your request for such access within 30 days.
We will maintain your information for as long as your account is active or as needed to provide our services to you. We will maintain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
If you wish to sign up for our newsletter(s), we will use your name and email address to send you the newsletter(s). Out of respect for your privacy, you may choose to stop receiving our newsletter(s) or marketing emails by using the unsubscribe instructions found in these emails, by accessing the email preferences on your account settings page or by contacting us as indicated in the “Contact Us” section below.
Where local laws apply, you may have the right to ask us for a list of your personal information that we share with third parties and information about those third parties, if those third parties use your information for their direct marketing purposes. We will seek your consent (before collecting your information) if we want to use your information for such purposes or if we intend to disclose your information to third parties for their marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms on which we collect your information. You may also exercise your right, at any time, by contacting us as indicated in the “Contact Us” section below.
YOUR PRIVACY RIGHTS IN CALIFORNIA
Under California Civil Code Section 1798.83, California residents with whom we have an established business relationship have the right to request and receive, free of charge, once per calendar year, information about your Personal Information that we shared, if any, with other businesses for use in accordance with their marketing needs during the preceding year.
You may make such a request by calling us at 800.380.4639 or by emailing us at support@ingeniumlive.com (please include the phrase “Information Removal Inquiry” in the subject line of your email).
For more information about California Privacy Rights, please read our Notice to California Residents included below as Appendix A.
LINKS TO THIRD PARTY SITES
Our Site, newsletters and other forms of communication may, from time to time, contain links to and from the sites of our partner networks, advertisers and affiliates. If you follow a link to any of these sites, please note that these sites have their own privacy policies and that we are not responsible for these policies.
CHANGES TO OUR PRIVACY POLICY
Any material changes we may make to our privacy policy in the future will be posted on this page prior to such change taking effect and/or we will notify you via the Site or, if applicable, by e-mail. Please check our Site frequently for any changes or updates to our privacy policy. These changes take effect upon your consent, if necessary, in accordance with local law. If you do not agree or do not consent to these updates or changes, please discontinue using the Site.
CONTACT
If you have any questions, comments or requests regarding our privacy policy, please contact VenTickets customer service department or call 1.800.380.4639 for assistance.
APPENDIX A
NOTICE TO CALIFORNIA RESIDENTS – YOUR CALIFORNIA PRIVACY RIGHTS This section applies to California residents. If you are a California resident, you have certain rights that are described below. The following do not apply to those who do not live in California permanently.
RIGHTS GRANTED UNDER SECTION 1798.83 OF THE CALIFORNIA CIVIL CODE
Any California resident who has provided his/her personal information to a business with which he/she has established a business relationship for personal or family purposes (a “California Consumer”), may request information about whether that business has disclosed his/her personal information to third parties for marketing purposes. In general, if the business has made such disclosures of personal information, upon receipt of a request from a California Consumer, that business is required to provide a list of all third parties to whom information was disclosed during the previous calendar year, as well as a list of the categories of personal information that were disclosed. Any California Consumer may request more information about our compliance with this law by writing to 14625 Carmenita Rd. Suite 220 Norwalk, CA 90650 or by emailing VenTickets at support@ingeniumlive.com. Please note that we are only required to respond to two requests per California Consumer each year under Code Section 1798.83.
RIGHTS UNDER THE CALIFORNIA CONSUMER PRIVACY LAW
This section of our Privacy Policy provides California residents with a complete description of VenTickets’ online and offline practices regarding the collection, use, disclosure, and sale of personal information, as well as California consumers’ rights regarding their personal information under the California Consumer Privacy Act (CCPA). This section applies to all California residents (but does not include legal entities, such as companies). This section will not apply, however, if VenTickets does not collect any personal information from you or if all information obtained is exempt from the statute (i.e., the CCPA does not protect information that is already protected under other privacy laws, and does not protect information that is already publicly available).
- You Have the Right to Know About Your Personal Information that is Collected, Disclosed, or Sold.
California residents have the right to request that VenTickets disclose what personal information it collects, uses, discloses, and sells. This is called the “Right to Know. Under the Right to Know, you may request a list of the type of personal information we have collected from you, the sources of such information, how we use the information (e.g., our company or commercial purposes for collecting or selling personal information), other individuals or companies with whom we share personal information, and the specific pieces of personal information we have collected from you.
If you would like to receive the above information, you may contact us through our website or customer service. Our contact information is at the end of this section. When making a Right-to-Know request, you can expect the following:
We will verify your identity. You will need to provide us with the following information: last four digits of your credit card with which you purchased tickets, first name, last name, and email address so that we can verify that you are who you say you are. We will confirm receipt of your request within 10 days. If you do not receive a response within a few days after this period, please let us know through our website or by calling the number below. We will respond to your request within 45 days. If necessary, we may need more time, up to 45 more days, but we will still respond to you within 45 days and, if we need an extension, we will explain why. In some cases, a Right to Know may be denied, for example, if we cannot verify your identity or if providing you with the information would create an unreasonable risk to someone’s safety (for example, we do not want highly sensitive information to be improperly disclosed). If we deny your request, we will still try to provide you with as much of the requested information as possible, but we will not send you the information subject to the denial.
“Personal Information,” for the purpose of this section relating to the rights of California residents, does not include publicly available information that is legally available to the general public through federal, state or local government records.
VenTickets does not sell your personal information.
- You Have the Right to Request Deletion of Personal Information About You.
California consumers have the right to request the deletion of their personal information collected or stored by VenTickets. If you would like to have your personal information deleted, you may contact us through our website or customer service. Our contact information is at the end of this section. When requesting deletion of your information, you can expect the following:
After you request deletion of your information, you must confirm that you want to delete your information. We will verify your identity. You will need to provide us with the following information: last four digits of the credit card used to purchase your ticket, first name, last name, and email address so that we can verify that you are who you say you are. We will confirm receipt of your request within 10 days. If you do not receive a response within a few days, please let us know through our website or by calling the number below. We will respond to your request within 45 days. If necessary, we may require more time, up to 45 more days, but we will still respond within 45 days and, if we need an extension, we will explain why. In some cases, a request for deletion may be denied, for example, if we cannot verify your identity, are required by law to maintain your information (for example, in the case of a recall) or if we need the information for internal purposes such as maintaining warranty records. If we deny your request, we will explain to you why we did so, we will try to your request as an “opt-out” of the sale of information (as described in our Right to Opt-Out Notice), and we will delete any additional information that is not protected from deletion.
VenTickets does not sell personal information.
California consumers have the right to opt-out of the sale of their personal information by VenTickets. For more information about your right to opt-out, please read our Right to Opt-Out Notice.
- Right to Nondiscrimination in the Exercise of Consumer Privacy Rights
You have the right to non-discriminatory treatment by VenTickets or to exercise all of your privacy rights under the CCPA. VenTickets will not discriminate against any California consumer because such person asserted any of his or her rights under CCPA, including, but not limited to:
■ Denial of Products and Services.
■ Charging different prices for Products and Services, including through discounts or other benefits or by applying penalties.
■ Providing a different level of quality of products or services.
■ Suggesting that the consumer will receive a different price for products or services or a different level of quality of products or services.
VenTickets may, however, charge a different price, or provide a different level of quality of products and services, if such difference is related to the value provided to you for your information.
- Authorized Agents
If you wish, you may designate an authorized agent to carry out a request under the CCPA on your behalf. We will refuse requests from agents who do not verify authorization from you. To verify that an authorized agent has authority to act on your behalf, we may ask you for a copy of the power of attorney or request that you provide the authorized agent with written permission and verify your own identity with us.
- Contact Information
To request additional information, or to fulfill any of the requests described above, you may call us at 310.526.7775 – or contact us through our website at www.ingeniumlive.com.
Updated on 06/13/23
SECURITY POLICY
In addition to being the best place to pursue your love of music, we are dedicated to ensuring that VenTickets Tickets is the safest place on the web for your personal and financial information. Our commitment to maintaining the integrity of our site is evidenced by our top-notch security certifications. We insist on unparalleled security through state-of-the-art data encryption and periodically evaluate our site for compliance with the PCI standards. Working with our partners, we have made VenTickets Tickets the safest place to share, buy and explore the music and artists you love.
SSL CERTIFICATION
The savvy customer knows that while some companies talk about security, there are often holes in protecting your personal and financial information. You may notice the “https” prefix on our web address, as well as the closed padlock icon on the site. For state-of-the-art encryption, we use GoDaddy’s premium SSL (Secure Sockets Layer) certificate with extended validation (EV). GoDaddy’s SSL is based on virtually unbreakable 128-bit and high-grade 256-bit encryption, providing state-of-the-art protection for the information you provide. GoDaddy does not rely on a third party for its public key infrastructure; its Certification Authority owns its Root of Trust.
Extended Validation (EV) is the highest level of SSL certification available. To obtain EV certification, we go through an extensive process of verifying both the integrity of our site and the validity of our business. By choosing the most rigorous certification process, we have spared no expense to give you the confidence to buy and share on VenTickets Tickets.
PCI COMPLIANCE
PCI compliance means meeting the high security standards set by the payment card industry. McAfee’s Hackersafe SECURE is the world’s largest and most trusted PCI compliance program, serving more than 250,000 vendors. The PCI standard is supported by all payment card brands, including Visa, Mastercard and American Express, so you can be confident that our level of security is approved directly by your credit card company.
COOKIE POLICY
Our website uses cookies. These cookies are used to ensure that the correct content is delivered to you when your computer requests it. We also use cookies to store special information about services provided especially for you, such as pre-sales and special offers. If you choose to purchase something, we will use a cookie to remember your choice as you browse our website.
In addition, we host content from some third parties that place cookies on your computer. These providers include our advertising partners as well as companies such as Google. Some of these cookies have “far future” expiration dates; in other words, they are designed to remain on your computer for as long as possible.
If you wish to delete any cookies that our website has placed on your computer, please refer to the instructions for your specific Internet browser.
CATEGORIES
Our cookies are categorized below to identify whether these cookies are necessary for the proper functioning of the website or whether they are used for functional purposes only (and are therefore not mandatory).
CATEGORIES | DESCRIPTION |
Strictly necessary | Strictly necessary cookies are essential to enable you to browse our website and use its features and/or services. |
Functional | Functional cookies allow our website to remember the choices you make, e.g. your user name, login details and language preferences and any personalization you make on pages during your visit. They are necessary to provide specific features and services to individual users. |
Performance | Performance cookies allow us to update this website to meet user preferences and improve performance. Performance cookies may also be used to help manage website traffic during periods of peak activity. |
Orientation/Advertising | These cookies collect information about your browsing habits on our site to make advertising (both on this site and on other websites you subsequently visit) relevant to you and your interests, to limit the number of times you are shown those ads, and to help measure the effectiveness of advertising campaigns. |
COOKIES WE PLACE ON YOUR COMPUTER
COOKIES QUE COLOCAMOS EN TU COMPUTADORA
COOKIE | NAME | PURPOSE | LIFE TIME | CATEGORY |
VenTickets Tickets Session | waf_session_id | Captures your session ID for the time spent on VenTickets Tickets. | Sesión | Strictly necessary |
VenTickets Tickets Signed In Info | seeacct2 | Stores a local version of your account button drop-down data. | 10 days | Functional |
VenTickets Tickets Signed In Info | IsAuth | Stores whether the user is logged in, if the browser thinks the user is logged in but has the seeacc2 cookie, it will ask the server for the login data to display the account button. | Sesión | Functional |
VenTickets Tickets Marketing | AFL | This is the affiliate tracking cookie (referral network). It gives credit to the affiliate for sales in our system. | 1 month | Marketing/Functional |
VenTickets Tickets Promote | NTSTRK_trkuuid | Stores whether users access VenTickets Tickets event pages from a distributed commerce partner such as Facebook, YouTube and Spotify to track clicks and conversions. | 7 days | Marketing/Functional |
VenTickets Tickets Login | OAuthToken | This is the OAuth token used to make calls on behalf of this logged in user. | Sesión | Functional |
Cloudflare | __cfduid | Cloudflare is used to identify individual clients behind a shared IP address and apply security settings per client. | 1 year | Functional |
CRM (Hubspot) | __hssc __hssrc __hstc Hsfirstvisit Hubspotutk | HubSpot uses cookies to help us understand how you interact with our content. This data is anonymous unless you have voluntarily provided us with your email address. | 30 days | Orientation/Advertising |
_fbp | Used by Facebook to deliver a series of personalized content. | 180 days | Orientation/Advertising | |
Analytics (Google) | _ga _gat_UA-35136839-4 _gcl_au _gid | These cookies are used to collect information about how you use our website. We use the information to compile reports to help us improve your experience. The cookies collect information in an anonymous form, including the number of visitors to the website and where visitors have come to the website and the pages they visited. | 30 days | Functional |
Heat Mapping (CrazyEgg) | Used by CrazyEgg to track user behavior. | Orientation/Advertising | ||
Queue-It | Queue-It | Queue-It provides a safety net for excess traffic visiting our site. | 1 hour | Functional |
Cart Abandonment | abandonurl PopupID | We use cart abandonment cookies to deliver personalized content. | Sesion | Functional |
OTHER COOKIES (PLACED BY OUR PARTNERS)
Some cookies may be placed on your computer by third parties and partners we work with. These cookies may differ depending on the event for which you purchase tickets. Full information may be available on request.
CHANGE YOUR COOKIE SETTINGS
Most web browsers allow some control of most cookies through browser settings. For more information about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.
Find out how to manage cookies in popular browsers:
■Google Chrome
■Microsoft Edge
■Mozilla Firefox
■Microsoft Internet Explorer
■Opera
■Apple Safari
To find information related to other browsers, visit the browser developer’s website.
To opt out of being tracked by Google Analytics across all websites, visithttp://tools.google.com/dlpage/gaoptout.